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Shipping and Delivery

Shipping & Delivery

In-Store Pick-up
Items can be picked up directly from our Richmond, BC warehouse.

Local Delivery
Curbside delivery within Metro Vancouver is available for $85 plus GST.

 

Courier Shipping to Fraser Valley - $95

 

Victoria Island - average is $150

 

Ontario - average is $300

 

Cost Estimates

  • For questions or quotes related to shipping, please email us at info@orcasupply.com
  • Please include the model number, destination city and postal code.
  • Generally, shipping to the closest shipping depot is cheaper by around $85, but some people will require a liftgate service since the vanity is assembled.

 

Shipping Points

  • Your shipping charge includes insurance for the dollar value of your order. When you receive your order, please inspect it thoroughly.
  • Any damage to the packaging must be noted on the weigh bill at the time of delivery or pick up.
  • Any hidden damage must be reported within 24 hours or the shipper will deny all responsibility.
  • Claims related to missing items or defects must be reported within 7 days and will not be accepted once the vanity is installed.

Please dont hesitate to call us for a shipping quote or to answer any questions at 604 370 6722.

Returns

You may return any opened items to Orca Supply within 7 days of purchased for a a 25% restocking fee.

Defects in the furniture must be reported within 48 hours of receiving the product.

All returns must include original packaging.
No packaging or damaged/ripped boxes will incur a 40% restocking fee.

No returns or exchanges on discounted products or special order items.

If that vanity or any parts purchased are damaged, we refuse the right to reject the return.


Claims related to missing items, damages or defects must be made within 3 days of receiving the product. When you receive your shipment please inspect all items immediately.
Claims for defects or damages cannot be made once the vanity is installed.

The shipping cost of returning an item is the responsibility of the buyer.

Items damaged during shipment are covered 100% by shipping insurance.

Returned products must be saleable condition

Contact Us

1.855.BUY.ORCA (1.855.289.6722)

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